Informazioni sulla garanzia

The warranty period is the period during which the customer, having discovered a lack of goods, has the right to require the seller or manufacturer to take measures to eliminate the defect. The seller must remedy the shortcomings if it is not proved that they arose due to violations by the buyer of the rules of operation.

When does the warranty start?

• from the moment of transfer of the goods to the consumer, if the contract does not specify;  
• if it is not possible to establish the day of purchase, then the warranty goes from the date of manufacture;  
• for seasonal goods warranty comes from the beginning of the season;  
• when ordering goods from the online store, the warranty starts from the day of delivery.  

Warranty service includes:

• elimination of product deficiencies in certified service centers;  
• exchange for a similar product without surcharge;  
• exchange for similar goods with surcharge;  
• return of goods and transfer of funds to the account of the buyer.  

Exchange and Return Policy:

Exchange and return of good quality products

The seller guarantees that the buyer within 7 days from the date of purchase of the goods may refuse the goods of good quality if:

• the goods did not enter service and have a presentation, is in the package with all labels, and there are documents for the purchase of goods;  
• the goods are not included in the list of products of good quality, not subject to return and exchange.  

The buyer has the right to exchange a good quality product for another commercial offer of this product or another product identical in value or another product with an additional charge or return of the price difference.

Exchange and return of products of inadequate quality

If the buyer finds a defect in the product after purchasing it, then he may request a replacement from the seller. Replacement must be made within 7 days from the date of the request. If an examination is made for the goods to meet the specified standards, the exchange must be made within 20 days.

Technically complex products of inadequate quality are replaced with goods of the same brand or with similar goods of another brand with cost recalculation. Refund is made by canceling the contract of sale and return the amount in the amount of the value of the goods.

Cash back

The term of the refund depends on the type of payment, which was originally chosen by the buyer.

In the case of cash settlement, a refund is made at the cash desk no later than 10 days after the buyer presents a claim for refund.

The crediting of the cost of the goods to the client’s card, if the cashless settlement was used, occurs immediately after receiving the request from the buyer.

When using electronic payment systems, the return is made to an electronic account within 10 calendar days.